Terms & Conditions

Applies to all services offered by itsGLO Cleaning

Acceptance of Terms

The utilization of services provided by itsGLO Cleaning by any party, herein referred to as "you," implies your unreserved acceptance of the terms and conditions set forth below:

Safety Measures

At itsGLO Cleaning, the safety and well-being of our team members are our highest priorities. Therefore, we implement the following protocols:

Our team members will not lift objects exceeding 35 lbs or handle items that could present an unreasonable safety risk. We kindly request heavy furniture or appliances be relocated prior to our arrival to ensure clear access.

Employees will not ascend beyond the height of a 2-step stool, use ladders, or position themselves on unstable surfaces.

Hazardous or potentially unsafe materials (e.g., bodily fluids, needles, hazardous substances) will not be touched. If extreme contamination or unsafe conditions are detected (e.g., intoxicated individuals, aggressive animals, narcotics, or firearms), the team will vacate the premises. In such cases, clients remain responsible for the full service cost. Should this occur, we will promptly notify you.

Insect Infestation

In the event that we encounter an insect infestation (e.g., ants, termites, roaches, bedbugs) that compromises the safety of our team or impedes the cleaning process, services will be immediately suspended.

You will be notified promptly of the situation. Please note that you will remain responsible for the full cost of the scheduled service, regardless of whether the cleaning is completed. We strongly recommend addressing infestations prior to booking to avoid disruption.

Equipment

itsGLO Cleaning provides all necessary equipment and cleaning materials for services. However, should the client prefer to supply their own tools or products, this must be communicated in advance.

Please note, itsGLO Cleaning is not liable for any damage or substandard results arising from the use of client-provided equipment or materials. By opting to provide your own supplies, you accept full responsibility for the outcome and any associated risks.

Accessing Your Premises

For efficient service delivery, we strongly recommend providing a key or door code. Rest assured that all keys shall be securely stored without any associated personal information. In the interest of security, keys shall not be dispatched via mail. If providing a key or door code is not feasible, it becomes necessary for you to meet our team at the premises.

In the event of our team's inability to access the premises during the stipulated One-Hour Arrival Window, the cost equivalent to the entirety of the scheduled service shall be billed to your account. Our Customer Care Team will make every effort to contact you for instructions within the 15-minute timeframe prior to proceeding to the next appointment.

Service Fee Policy

The fees for our services are based on the information you provide at the time of booking, including the property’s size, condition, and any other relevant details. This fee is a fixed rate, not an estimate, and applies under the condition that the property’s state matches the description provided.

If, upon arrival, the actual state of the property differs from what was described—such as a larger size, recent renovations, or a more challenging condition—we reserve the right to adjust the service charge accordingly or decline to complete the service at our discretion.

Security Alarm

In the event that the premises are equipped with a security system, it is your responsibility to ensure that the system is deactivated prior to the scheduled cleaning. Alternatively, you must provide alarm codes and input sequences. ItsGLO Cleaning absolves itself of any responsibility for false alarms or any misuse associated with the alarm system if it is left armed.

Scheduling

While we strive to accommodate your scheduling preferences, we cannot guarantee the same team for each appointment due to operational variables. In addition, the nature of the premises may necessitate a longer cleaning duration than initially allocated. In such cases, we will inform you of the extended duration and associated costs before commencing additional work

Pets On Premise

We do not assume responsibility for pets that may escape containment during our team's ingress or egress. If your pet is slated to roam freely during the cleaning, please inform us in advance to ensure our team exercises caution when handling doors.

Our team will work around pets where possible. However, if a pet poses a safety risk, we reserve the right to vacate the premises, and the full service fee will apply. It’s the client’s responsibility to ensure that pets are secured during cleaning.

Protection of Valuables

Clients are advised to take necessary precautions to protect their valuable items during the cleaning service. While itsGLO Cleaning exercises diligence and care, clients are responsible for ensuring the secure storage of their valuables. Any loss or damage to valuable items that have not been appropriately safeguarded shall not be the liability of itsGLO Cleaning.

Damage / Loss of Property

itsGLO Cleaning clients must notify us of any damage or loss within 24 hours after service completion. Any claims reported after this period will not be eligible for review.

It’sGLO Cleaning reserves the right to hire appropriate professionals to assess and repair any damages.

If keys are lost or miscoded by our team, itsGLO Cleaning will cover key replacement and locksmith fees.

itsGLO Cleaning is not liable for:

Unsecured or improperly anchored items (e.g., pictures, shelves)
Pre-existing damage (e.g., scratches, dings)
Damage from faulty installations
Unsealed surfaces (e.g., marble, granite) that may be damaged during cleaning
Freshly painted walls, newly installed caulking, or newly installed flooring
Any accidents or injuries to clients or third parties unrelated to our direct actions, including slips or falls. Clients must ensure a safe environment and communicate hazards in advance.

Clients are encouraged to secure fragile items or inform us in advance if any items should not be cleaned or handled.

Limitation of Liability

Clients must also acknowledge the following limitations and exclusions of liability:

itsGLO Cleaning's liability for key replacement and/or locksmith services is limited to $100 per premises.
itsGLO Cleaning's liability for any damage to or loss of property is limited to ten times the cost of the service charge on the day when the damage or loss occurred.
itsGLO Cleaning shall not be liable for any bodily injury or illness (including death) arising out of or in connection with its services.
itsGLO Cleaning shall not be liable for any indirect, punitive, consequential, incidental, or special damages (including, without limitation, lost profits, business interruption, the cost of procuring substitute services, lost opportunities, or reputational loss or data loss) arising out of or in connection with its services, even if itsGLO Cleaning is made aware of the possibility of such damages.

Clutter Management

Effective cleaning is contingent upon minimizing clutter in the cleaning area. Excessive clutter may affect the estimated cleaning duration and may result in supplementary charges.

Cancellations & Rescheduling

To ensure the best possible service, we ask our clients to adhere to the following guidelines regarding cancellations and rescheduling:

More than 2 business days’ notice: If you cancel or reschedule your service more than two business days before the scheduled appointment, there will be no charge.

Between 1 and 2 business days’ notice: Cancellations or rescheduling within this time frame will incur a charge of 50% of the total service cost.

Less than 1 business day’s notice: If you cancel or reschedule with less than one business day’s notice, or if our team is unable to access the premises upon arrival, you will be charged the full cost of the service.

Please notify It’sGLO Cleaning promptly to avoid unnecessary charges.

Pre- and Post-Cleaning Documentation

As part of our standard procedure, ItsGLO Cleaning, Inc. may take photographs of your property before and after the cleaning service to document its condition and ensure any pre-existing damage is noted. By booking our services, you authorize us to take these photos for documentation purposes.

Should you verbally or in writing refuse this authorization, you acknowledge and agree that you waive the right to make any claims against ItsGLO Cleaning, Inc. for damages that may be alleged to have occurred during the service.

Refunds

Please be aware that, under our policy, refunds will not be issued in cases where conditions warrant the termination of service, such as, but not limited to the presence of pests (e.g., roaches).